I made my third micro loan through Kiva today to Sam Chamreun. I had am email this morning to let me know that the loan I made to Chen Sambo has been paid in full. One of the best things about the Kiva loan program is that you are able to re-loan your money once it has been paid back.
But maybe what deserves the most kudos is the way they handled the change. If you were using Auctiva this summer, you already know about theirinitial fee structure. It was pretty much a complicated mess with listing fees and final value fees and photo storage fees. At that time there were a lot of users asking for a flat rate fee instead of the many tiers of fees.
Feeling resigned to the inevitable change I spent my time trying to figure out what all the new fees were going to mean to my bottom line. I emailed several questions to Auctiva and always received prompt and helpful answers to my questions. Imagine my surprise when one day I logged into Auctiva and they announces that they where changing to a flat rate fee!! According to my calculations I am probably paying a little bit more per month than I would have under the "old" fee structure but the extra couple of dollars to keep it more simple is well worth it. I also have lots of room to grow before I reach the next fee level which was not originally the case.